We know that you are concerned with how your personal information is dealt with. This privacy statement sets out our current policies and demonstrates our commitment to your privacy.
Like virtually all web sites, solita.co.in makes use of log files. The information inside the log files includes internet protocol, IP addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track users movement around the site, and gather demographic information. IP addresses, and other such information are not linked to any information that is personally identifiable.
We do collect and store personal data in our server logs for the limited and legitimate purpose of detecting and preventing fraud and unauthorized system access, and ensuring the security of our systems.
When using the public portion of the site you are not required to provide us with any personal information if you do not wish to do so and we do not monitor or collect any personally identifiable information from you on your use of the public portions of the site other than the logfiles mentioned before.
Only in the "Contact Us" page do we collect personal information from you such as name and email address or any other information you opt to provide in the message field.
Who is collecting the data?
System Logs. Our servers are hosted by Amazon in the USA. We do collect the data either directly (log files and Contact Us page) or through the use of Google Tag Manager and Google Analytics.
Your IP Address. We collect your IP address, a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address is identified and logged automatically in our server log files when a user accesses the Online Services, along with the time of the visit and the pages that were visited. We use IP addresses to calculate usage levels, diagnose server problems and administer the Online Services. We also may derive your approximate location from your IP address.
Aggregated Data. We may aggregate data that we collected and this aggregated data will not personally identify you or any other user.
What data is being collected?
automatically by the server
- IP addresss
- Web browser type and version
- Operating system
- A list of URLs starting with a referring site, your activity on this Website, and the site you exit to
only if supplied on our contact page
- Email address
- Phone number
What is the legal basis for processing the data?
There are several aspects which form the legal basis for us to process personal data:
- Consent – the data subject, i.e. you, whom the personal data is about has consented to the processing.
- Contractual – processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract
- Legal obligation – once you have made a booking processing is necessary for compliance with a legal obligation.
- Vital interests – processing is necessary to protect the vital interests of the data subject or another person. This would be in the case of contact details in case of emergency. However it also covers system logs to prevent intrusion detection.
- Legitimate interests – processing is necessary for purposes of legitimate interests pursued by the business or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject. If we book your travels we feel we have this legitimate interest.
We use Personal Data and Other Data to provide you with Services, to develop new offerings and to protect our company as detailed below. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.
We use Personal Data and Other Data for our legitimate business interests, including the following:
Provide the Services you request. We use Personal Data and Other Data to provide Services you request, including:
To facilitate reservations, payment, send administrative information, confirmations or pre-arrival messages, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit
To complete your reservation and stay, for example, to process your payment, ensure that your rooms are available and provide you with related customer service.
When you provide an email address in making a reservation, we use that email address to send you a copy of your bill. If you make a reservation for another person using your email address, that person's bill will be emailed to you, as well.
We will use Personal Data and Other Data to manage our contractual relationship with you, because we have a legitimate interest to do so and/or to comply with a legal obligation.
Business Purposes. We use Personal Data and Other Data for data analysis, audits, security and fraud monitoring and prevention (including with the use of closed circuit television, card keys, and other security systems), developing new goods and services, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
We use Personal Data and Other Data in this way to manage our contractual relationship with you, comply with a legal obligation and/or because we have a legitimate interest to do so.
solita.co.in is the "data controller"
A 'data controller' means the legal person which, alone or jointly with others, determines the purposes and means of the processing of personal data.
Will the data be shared with any third parties?
We will only share your personal data for so called ‘Systematic’ data sharing: routine sharing of data between us and our suppliers (such as hotels, guides, airlines, trains and other transporters) for the explicit purpose of booking your holiday. We share anonymised data with Google for analytical purposes.
This Privacy Statement does not address, and we are not responsible for the privacy, data or other practices of any entities outside of our company, including Owners, Strategic Business Partners or any third party operating any site or service to which we may link. The inclusion of a link on the Online Services does not imply endorsement of the linked site or service by us. We have no control over, and are not responsible for, any third party’s collection, use and disclosure of your Personal Data. In addition, we are not responsible for the data collection, use, disclosure or security policies or practices of other organizations, such as Amazon, Facebook, Google, Microsoft, or any other social media platform provider.
How will the information be used?
Systematic data will be shared on a need to know basis with our suppliers (such as hotels, guides, airlines, trains and other transporters) for the explicit purpose of booking your holiday. We share anonymised data with Google for analytical purposes.
How long will the data be stored for?
We will retain any data you submitted for 6 months except personal data that leads to a booking. Data directly related to a booking will be kept for 8 years as per the legal requirement to maintain accounting records by the Government of India.
What rights do you have?
You have the right to be confident that we handle your personal information responsibly and in line with good practice.
If you have a concern about the way we handle your information; should we:
- not keep your information secure
- hold inaccurate information about you
- have disclosed information about you
- keep information about you for longer than is necessary or
- have collected information for one reason and is using it for something else
We will take your concern seriously and work with you to try to resolve it.
How can the data subject raise a complaint?
We seek to use reasonable organisational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section or send an email to firstname.lastname@example.org.
Terms & Conditions
You agree that you shall not use the website for any illegal purposes, and that you will respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance, corrupt or manipulate the content or information available on the website or reduce the overall functionality of the website.
You agree not to compromise the security of the website or attempt to gain access to secured areas of the website or attempt to access any sensitive information you may believe exist on the website or server where it is hosted.
You agree to be fully responsible for any claim, expense, losses, liability, costs including legal fees incurred by us arising from any infringement of the terms and conditions in this agreement and to which you will have agreed if you continue to use the website.
The reproduction, distribution in any method whether online or offline is strictly prohibited. The work on the website and the images, logos, text and other such information is the property of solita.co.in ( unless otherwise stated ).
Our trade marks, including the Traveller's Palm trade mark, may not be used in any way or for any purpose without our permission.
Though we strive to be completely accurate in the information that is presented on our site, and attempt to keep it as up to date as possible, in some cases, some of the information you find on the website may be slightly outdated.
solita.co.in reserves the right to make any modifications or corrections to the information you find on the website at any time without notice.
Change to the Terms and Conditions of Use
We reserve the right to make changes and to revise the above mentioned Terms and Conditions of use.
Last Revised: 22-05-2018